Customer Journey

The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,

For more than 20 years Quadient has helped customers worldwide build effective, efficient customer communications. As customer needs change, Quadient has changed as well.

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool.

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage a

The latest release of our customer communications management platform – Inspire – enables greater automation and simpler configuration 

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer conne

The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growt