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Customer Journey

Customer journey management’s key role in successful customer experience

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
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Today’s business climate is consumer driven. It’s evolving quickly and demanding continuous optimization.

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Start With Data: Delivering Improved Customer Communications

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
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Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed.

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Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

Submitted by r.couturier on Thu, 06/25/2020 - 15:38

Quadient Customer Journey Explorer enhances the award-winning Quadient Inspire platform to strengthen customer experience capabilities

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Complimentary Gartner Report: Market Guide for Customer Journey Analytics, 2019

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Gartner Market Guide for Customer Journey Analytics
Analyst Report
Take a look at this complimentary Gartner report about customer journey analytics solutions and how organizations seek to improve customer experience.

Quadient Cited in Analyst Report as Only Customer Communications Management Vendor Providing Customer Journey Mapping

Submitted by r.couturier on Wed, 12/18/2019 - 00:31

Paris — Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that it is included in Ovum’s report

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Quadient Recognized as an Overall Leader in the 2019 Aspire Leaderboard for CCM for the Second Consecutive Year

Submitted by r.couturier on Tue, 05/28/2019 - 01:31

Quadient, the award-winning leader in Customer Communications Management (CCM), announced the 2019 Aspire Leaderboard has listed Quadient as an overall leader in CCM for two years in

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Quadient Demonstrates the Opportunities in Customer Journey Mapping at DSF ‘19

Submitted by r.couturier on Mon, 05/13/2019 - 01:42

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be speaking and exhibiting at DOCUMENT Strategy Forum (DSF) ’19, held May 7-9 at the Hilton An

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Want to Stay Ahead of the Game? Make Sure You Know Your Customer’s Journey

Submitted by r.couturier on Thu, 01/17/2019 - 16:06
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For almost every industry, the balance of the power is with the customer as a result of digital technologies.

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Improving The Customer Experience With Customer Journey Mapping (CJM)

Submitted by r.couturier on Thu, 09/27/2018 - 16:06
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What is CJM?

A customer jour

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