Case Study

Facing challenges with aging components of their dtCloud platform and increasing inquiries about the future of existing Customer Communications Management (CCM) products, Doctricks was at risk of losing long-term professional services customers. Doctricks selected Quadient's Inspire Evolve to revolutionize its business operations, notably reducing the workload associated with patching, updates, monitoring, and security, freeing up time to focus on crafting quality communications for enhanced customer experiences.

A residential property management company that manages 90 apartment blocks, residential estates, and multi-functional developments for over 1,700 residents has efficiently managed high-volume resident communications using Quadient Impress Distribute. The company sends out over 15,000 mailings a year, including invoices, letters, and other documents.

Learn how Quadient AP helped Mission Construction automate AP, reducing invoice processing to under 5 minutes and eliminating duplicate payments.

Quadient AR helped OneSpan gain visibility into their collections and improved overall AR efficiency, reducing DSO by at least 13 days. Read their story.

Engie enlisted Quadient for the overhaul of its customer communications as part of the launch of its Green Gas offer. With very tight deadlines, the rapid deployment of Quadient Inspire enabled Engie’s teams to succeed in their audacious project.

The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.

In the UK utilities industry, increasing commoditization of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimized, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalized and consistent business process that improves customer satisfaction.

Discover how Quadient AP helped revolutionize the payables process for one hospitality organization

Revolutionizing not-for-profit finance with Quadient AP! Explore how an Accounting Supervisor cut manual tasks, enhanced accuracy, and gained strategic empowerment.