Driving actionable customer engagement with intelligent forms and customer communications
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Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditization of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimized, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalized and consistent business process that improves customer satisfaction.
Quadient Recognized as One of 13 Notable Customer Journey Mapping Platform Vendors
The Bedrock of Customer Experience Management
Embracing Communications as a Portfolio for Enhanced Client Experiences
The Need for Effective Agency-Client Communications
In the state and local Health and Human Services (HHS) space, service delivery is continuously evolving.
Unleashing the Power of the Managed Service: A Game-Changer for Customer Communications Management
Alleviating the Burdens of CCM Management
Managing critical, enterprise-level Customer Communications Management (CCM) solutions can be a daunting task.
Cupid's guide to customer love
Once upon a time, in a not-so-distant past, Valentine's Day was a flurry of paper cards, handwritten notes, and face-to-face confe
How a unified customer communication management (CCM) platform unlocks operational excellence
Welcome to the first blog in our four-part series embarking on the journey to