Quadient Connects 2024: From static to dynamic: How interactive communication is revolutionizing customer engagement
Customer communication use cases are increasingly shifting from structured, batch communications to interactive, with IDC predicting that the fastest growth in 2022-2027 will come from interactive applications deployed in the cloud (29.9% market share by 2027). With interactive communications poised to become a dominant CCM (Customer Communication Management) application, this session looks at three use cases that demonstrate how to engage customers in context.
Bridging the Digital Divide in Benefits Programs with Modern Communications
Benefits Management Complexity Endures
As our world becomes increasingly digitally driven, government programs that provide essential services should be more accessible tha
Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution
BE MORE by Evolving from CCM to CXM
Quadient was delighted to have Kaspar Roos, Founder & CEO of
Time to be remarkable and BE MORE
The venue was virtual, but a charge of anticipation and inspiration could be felt in the buzz of activity and conversations throughout the conference space.
2024 Power & Utilities Trend: Delivering Event-Driven Insight to Customers
The energy transition and regulatory shifts are making utilities more competitive and retail-like, calling for new customer engagement approaches. Discover how utility companies can establish themselves as valuable energy advisors by delivering event-driven insights across the customer experience.
Seven Ways to Reimagine the Supplier-Customer Dynamic
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
Making every message count with accessibility
If you thought about document accessibility in the past but didn’t take any action, it might be time to give it a second look.
Driving Sustainability with Customer Communications Platforms
Creating a Greener Future with Innovative Solutions
As we celebrate Earth Day and reflect on the importance of environmental justice, now is a great time to explore innovat
Finding the AI sweet spot for customer communications with the new EU AI Act
The European Union’s (EU) landmark AI Act, recently passed by the European Par
E.ON electrifies customer communications strategy with Quadient Inspire
The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.