Customer Experience

Customer communications technology is evolving faster than ever, but not all CCM platforms are keeping up. If you've reached a crossroads with your vendor, this Guide provides the insights needed to make the right choice. Assess your platform against the five warning signs of a CCM in decline.

Even though low-code reduces development costs, unburdens IT, and accelerates digital transformation, many organizations hesitate to adopt it. This infographic dives into four of the most common myths that hold some companies back.

A leading Canadian bank primarily used paper-based processes that introduced unnecessary complexity and error rates as high as 80%. Branch employees were completing manual, multi-step processes in a duplicative and complex manner, causing back-office costs to rise. These factors negatively impacted customer experience, slowed account opening times, and stalled the company’s digitization efforts.

One of North America's largest pharmacy chains used Quadient's platform to digitize and automate some of their biggest processes, from flu shots to COVID-19 testing and beyond.

BMO Financial Group (BMO) wanted to make their small business credit card application process easy and intuitive. They needed it done quickly, cost-effectively, and without disrupting their technology or IT teams.