Why people avoid the contact center
If you’re like me, you probably hate calling contact centers.
Why your organization's digital story shouldn't end with eSignatures
Why do we sign things, with eSignatures or real ones?
If you’ve ever bought a house, gotten married, or opened a bank account, you’ve probably wondered:
Quadient Enriches Customer Communication Cloud Solution with Acquisition of Intelligent Form Technology
Quadient (Euronext Paris: QDT), a
Quadient Inspire Enhances Correspondence Workflows for Pacific Life
Pacific Life chose Quadient Inspire as a single robust CCM platform that could transform workflow for on-demand correspondence.
Lincoln Financial Group achieves audacious ambitions with Quadient Inspire
Lincoln Financial Group set ambitious goals for a digital transformation strategy that would ultimately improve customer experience for their 17 million clients as well as internal employees. Quadient® Inspire was chosen as one of the foundational components of the platform to drive electronic communications.
PacificSource expedites migration from legacy technology with Quadient InspireXpress
When PacificSource selected Quadient Inspire for its Customer Communications Management solution, the company had 14 years’ worth of legacy processes, templates, and content blocks to rationalize and migrate to the new system. Utilizing InspireXpress gave PacificSource the confidence to migrate their legacy technology to Quadient Inspire smoothly and quickly.
What is CCM? A crash course for beginners
We all know that companies compete today based on customer experience.
Part 5: Connecting the dots: megatrends in global customer experience
This post is part of a series based on content from my recent keynote presentation at Quadient Inspire Days 2023 titled “Connecting the dots: megatrends in global customer experience”. I look
Inspire Days 2023: In Action: Using Evolve and Impress together
Log in to Quadient University to watch this video from Inspire Days 2023 for an end-to-end demonstration of Quadient’s fully native SaaS solution for composing, processing, and delivering digital communications for email and traditional paper-based mail - complete with address correction, barcoding, physical mail delivery and more.
Inspire Days 2023: In Action: Omnichannel made easy with Scaler & Omnichannel Orchestration
In this session from Inspire Days 2023, we demonstratesQuadient’s omnichannel orchestration features in action. Get hands-on to see how easy it is for business users to use this Inspire Scaler extension to self-manage communications delivery workflows in a no-code environment to connect with customers in real time across any channel.