HomeServe specializes in repairs, works and maintenance of household appliances for the past 20 years and serves over 30,000 French homes.
They send between 15,000 and 40,000 communications every day, including direct marketing campaigns and transactional mail, which add a further 20-30,000 communications per day to their mailing volume.
As their business is legally required to send administrative documents to their customers, their processes were mainly based on print. But sending print documents slowed down their time-to-market considerably and did not provide the possibility to monitor and analyse their operations efficiently. With a strong focus on customer service, the need to digitise their processes became paramount, and HomeServe selected Quadient Inspire, the world's leading CCM solution.
The platform has been integrated into the core of their IT system and enables them to deliver fast, seamless communications and a tailored experience to their customers through their preferred channel. The benefits are numerous for the company and its employees:
- Easy and quick deployment of new journeys
- Guaranteed compliance with every product upgrade
- Optimized creation of workflows
- Diversified output channels to support all customer journeys
Quadient's high performance and reliability in CCM solutions facilitates the delivery of ever increasing volumes.
Watch the video to hear from Franck Clerc, CCM Product Manager at HomeServe France.
