Implementing an effective and digitally optimized Customer Communications Management (CCM) strategy can offer banks both experiential, financial, and operational benefits. Furthermore, adopting a paperless approach through digital documents offers significant value in both revenue generation, cost reduction, revenue retention, and cost avoidance.
Today’s consumer expects their dealings with a Financial Services organization to be fast, easy and seamless no matter what channel they are using. Undergoing a digital transformation will allow banks to do this and enhance the customer experience they’re providing at every touchpoint of the customer journey. That is why the Digital Banking Report says the top two strategic priorities for 2021 should be to improve the Customer Experience (CX) and embrace digital transformation.
Catch up with this on-demand webinar, presented by Abe Karar, Chief Digital Officer at Fintech Galaxy, to hear how Quadient customer Bank of Montreal:
• Enjoyed a healthy ROI from digital transformation
• Enhanced their customer's CX
• Increased their revenues by $12 million
• Reduced errors and irregularities by 80%
• Improved process efficiencies by 40%
• Eliminated all paper forms - 2.3MM sheets of paper
• Saved $321 million per year in reduction of paper
• Rolled out the new experience to 940 retail branches
Join this 45-minute webinar replay to hear examples of award-winning projects in global banking and learn how you can increase revenues by making the customer experience your organization's first priority.
