Quadient customer experience management or CXM helps make every customer connection matter.
We are the only end-to-end omnichannel communications provider that starts with a customer journey map.
In this video, you'll see an example customer journey for automobile loan onboarding.
It's broken down into five distinct steps:
- Shopping for a new car
- Looking for information on a car loan
- Applying for a car loan
- Application review process
- The loan outcome
This video will demonstrate how a financial services organization is using the Inspire Suite to drive real-time touchpoint improvement across the entire customer journey to enhance the customer experience.
Demo: end-to-end auto loan experience driven by Inspire
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