Quadient is committed to customer success by ensuring that our customers derive substantial value from our solutions. We prioritize building strong partnerships and providing continuous support at every stage of the customer journey. Quadient recognizes the need for a continuous guiding presence throughout the journey and delivers a Customer Success Manager (CSM) to help customers extract maximum value from our solutions.
The CSM plays a crucial role in maintaining and enhancing value throughout the customer journey. CSMs guide customers during onboarding, provide insights during events like Inspire Days, collaborate on additional projects, and mitigate challenges caused by employee turnover. Quadient offers a comprehensive approach to customer success management, providing each customer with a dedicated CSM and optional Customer Success Coach to accelerate value realization.
Quadient's customer support goes beyond traditional approaches by adopting a proactive stance. We strive to address potential issues before they become major challenges, minimizing system downtimes and enhancing customers' overall experience. Quadient sets high standards for customer satisfaction and consistently exceeds industry benchmarks, demonstrating our dedication to excellence.
We offer different support models, including Standard and Platinum, with defined service level agreements (SLAs) to manage customer expectations. We have a dedicated team with deep customer-centric expertise to ensure the best support experience for our clients.
Watch the video to learn more about Quadient's focus on customer success.
