How to Build a World-Class Experience Architecture

Customer-centric solutions are top of mind as enterprises eliminate silos and technical debt with strategic digital transformation initiatives. Jim Tincher, Mapper in Chief at Heart of the Customer, will share how CX technology solves complex Enterprise challenges with end-to-end journey management, customer conversation, and operational efficiency.

Key to successful customer-centric solutions are the following technologies: Customer Communications, Voice of the Customer, Customer Health Dashboards, Living Journey Maps, Journey Analytics & Orchestration. 

Listen to this session to learn how you can create a worldclass experience architecture.