"Visibility has gotten so much better and we can now track all of our invoice processes. Knowing where things are instead of going through emails has been a godsend."
- Accountant, Consumer Services Industry
Introduction
The switch to hybrid and remote work environments has been great for employees — removing the stress of the daily commute, giving them hours back in their day, and improving their quality of life. It's generally been positive for employers, too — but in the accounts payable function, legacy processes continue to tie teams to the office.
Here's how one consumer services company managed to pivot to a hybrid work environment with the help of Quadient AP — all while processing more than 300 invoices each month.
Challenge
Switching to a hybrid work environment had left our customer struggling with data visibility and approvals. Gaining an insight into payment status and chasing approvals is much more difficult when invoices and purchase orders are sitting on desks in people's home offices. We spoke to an accountant at the consumer services company, who told us how "visibility was a big challenge for us. Tracking approvals was also very difficult. Essentially, we really wanted to gain a better understanding of the backlog of invoices and how we could better manage it."
Solution
Unsurprisingly given the challenges they faced, our customer was looking for "streamlined processes, better visibility, and the ability for us to operate in the current working environment — which is hybrid." Quadient AP offers a simple user interface with no restrictions on users, as well as a single pane of glass for all your AP workflows — even across entities and ERPs. For that reason, we were the obvious choice for our customer.
Result
Since integrating Quadient AP, the company has seen notable improvements. While the time spent on data entry, approvals, and filing remains similar, process efficiency has improved already. Our interviewee noted "some improvement for sure in terms of process, with time it should get better as we adapt." More importantly, the visibility and tracking of invoices has been significantly enhanced." Visibility has gotten so much better, and we can now track all of our invoice processes," the accountant told us." Knowing where things are instead of going through emails has been a godsend."
Conclusion
Quadient AP has proven to be a valuable tool for this consumer services company — not only streamlining their invoice processing but providing the visibility and ease-of-tracking a hybrid working environment demands. As our interviewee succinctly puts it: "it's a great tool, and it will undoubtedly have a positive impact on your finances."
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