Customer centricity is key to retention

CX success means delivering what customers need, when they want it, in a seamless - and highly personalized - fashion. It's now the number one value driver for businesses. But how can you meet this demand and keep your customer if you don't understand what it is they want? 

Building a customer-centric culture can enhance customer and employee experience in a way that drives value gains from increased satisfaction, productivity and higher retention.

But becoming customer-centric takes more than just words, it takes true culture change. This infographic helps you ask some important questions on your path to customer-centricity.