Communication Gaps in State Retirement Systems

Quadient’s Inspire Journey, a customer journey mapping tool that offers the opportunity to fully understand the teacher’s journey through the maze of life; it allows identification of critical events and can guide interactions and communication that are more meaningful and relevant to the teacher. It is unique in that it identifies both physical and digital touchpoints to interact and deliver meaningful content. The customer journey experience is not a one-time event, it is interactive and allows for seamless updates as the teacher’s journey changes.