Swift creates frictionless customer experiences with Quadient Inspire Journey

Customer experience is of utmost importance to Swift, the world’s leading provider of reliable, safe, and secure communications for the global financial community. The organization launched an initiative to design frictionless customer journeys—to orchestrate, measure, and take action to create the best experiences for their customers.

They looked for a tool that would help them visualize the customer journey and apply a consistent approach to the touchpoints that they wanted to illustrate. They found this in Quadient Inspire Journey. With Inspire Journey, Swift now has a comprehensive understanding of the end-to-end flow of the customer journey, and is able to have a cross-analysis of the different journey maps to identify the different pain points that are recurring for their customers. Watch this video to see how Swift was able to realize value quickly with Inspire Journey.