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What were your main drivers for purchasing a document automation solution such as Quadient Impress?
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In November 2022, we conducted a survey of 116 Quadient Impress users to understand their top drivers for investing in a document automation solution. The results showed that 70% of customers purchased Quadient Impress to streamline outbound mail processes, while just over 50% cited freeing up key employees from manual mail processing as their primary driver.

In November 2022, we conducted a survey of 116 Quadient Impress users to understand their top drivers for investing in a document automation solution. The results showed that 70% of customers purchased Quadient Impress to streamline outbound mail processes, while just over 50% cited freeing up key employees from manual mail processing as their primary driver.

 

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Optimize some or all outbound mail processes
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Automating document processes with Quadient Impress can help small to medium-sized businesses (SMBs) overcome the constraints of manual outbound mail. By optimizing communications for physical or digital delivery, and enabling mail to be sent from anywhere, Quadient Impress reduces operational costs, improves employee productivity and engagement, and minimizes the risk of human error.

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Eliminate manual mail processing steps to reallocate key employees to core tasks
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Businesses that depend on manual labor for document preparation, processing, and mailing may underestimate its negative effects on employee productivity and morale. 

Employees whose main tasks involve monotonous activities like printing, sorting, and stuffing mail tend to experience decreased productivity and engagement over time. Implementing document automation can alleviate this issue by freeing up employees’ time to focus on higher-value tasks that drive revenue.

“Quadient Impress has transformed the way we send customer invoices and has freed up employees to focus on higher-value tasks.”

-       Ed Fox, Controller, Groov-Pin

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Reduce the overall cost of outbound customer communications
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By reducing or replacing paper-based communications, you can save money on postage and mailing supplies.

61% of surveyed organizations reduced their overall costs by 25% or more using Quadient's BPA solutions.

‘“I estimate that Impress has delivered savings of $2,000 per month. That comes from not having to buy the supplies we used to order plus the greatest benefit of all - the opportunity cost of our staff’s time, which is now being spent on higher priority projects.”

-       Ben Zises, Chief Operating Officer, Tri-Hill Management LLC

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Mitigate risks and maintain compliance with internal and/or external requirements
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Ensuring document security is essential. Businesses can no longer tolerate the mishandling of documents as mere human error. Along with possible legal consequences in some industries, dissatisfied customers may elect to stop doing business with a company. Therefore, guaranteeing secure document management is vital for customer retention and business growth. 

Regardless of production location, businesses must implement protocols to maintain document integrity across delivery channels. Automating document delivery reduces the risk of human error and ensures that the right documents go to the right customer every time.

92% of surveyed organizations eliminated errors by implementing Quadient Impress solutions.

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Gain more visibility and control over customer communications
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Quadient Impress gives you complete control over your outbound document workflow. It provides visibility at every stage for both printed and digital communications. When it comes to physical mail, you can track each stage from printing to delivery to the post office. When it comes to digital communications, you can monitor the delivery and viewing of documents.

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Increase customer satisfaction
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Quadient Impress enables personalized and targeted messaging, enhancing the impact of every customer communication. It ensures the delivery of documents to the correct customer via their preferred channel. By facilitating customer self-service, it reduces time-consuming and expensive customer service calls.

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Provide digital delivery/paperless channel options for customers
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Quadient Impress offers the ability to transition to digital delivery channels by replacing or reducing paper-based communications. Communicate with customers through various touchpoints, such as email, SMS text, or a secure and branded portal.

“Impress has greatly improved our manual communication processes by switching over to a digital platform.”

-       Sales representative at a small business in the telecommunications equipment industry

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