Document Automation Customer Research

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What were your main drivers for purchasing a document automation solution such as Quadient Impress?

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Quadient asked customers of Impress to describe their top drivers for purchasing a document automation solution, and they highlighted the following:

To optimize some or all outbound mail processes
Gain more visibility and control over customer communications
Provide digital delivery/paperless channel options for customers
Eliminate manual mail processing steps to reallocate key employees to core tasks
Reduce the overall cost of outbound customer communications
Mitigate risks and maintain compliance with internal and/or external requirements
Increase customer satisfaction

What were your main drivers for purchasing a document automation solution such as Quadient Impress?

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Approximately how many customer communications do you send each month (envelopes or digital communications)?

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In this chart, customers of Quadient Impress indicate how many customer communications they currently send per month.

Approximately how many customer communications do you send each month (envelopes or digital communications)?

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Which type of documents do you process the most using Impress or OMS 500?

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This chart includes feedback from customers of Quadient Impress, and its predecessor OMS 500, on which types of documents they are currently automating using the solution they have in place.

Which type of documents do you process the most using Impress or OMS 500?

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Prior to implementing Quadient Impress or OMS 500, how were your outbound communication processes handled?

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In this chart, customers of Quadient Impress and its predecessor, OMS 500, indicate how they managed various communication types before adopting their current Quadient solution.

Prior to implementing Quadient Impress or OMS 500, how were your outbound communication processes handled?

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What were the most important factors when selecting Quadient Impress or OMS 500 as your document automation solution?

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In this chart, customers of Quadient Impress and its predecessor, OMS 500, provide feedback on what the most important factors were when choosing a document automation solution.