In our November 2022 survey of 101 users of Quadient Inspire, our customers shared their main drivers for purchasing Quadient Inspire.  Fifty-six percent of customers indicated that they purchased Quadient Inspire to improve the customer experience. At the same time, 36% reported that expanding current communications and content into digital channels was their primary driver, and 28% indicated that the ability to re-purpose legacy data and content was their primary driver.

Customer experience is dramatically improved with a centralized customer communication management (CCM) solution that enables real-time, cross-channel, interactive communications.

Quadient Inspire facilitates the creation of personalized and relevant communications across virtually unlimited channels. Inspire’s channel preference management tools to ensure that you engage with customers via their preferred channels.

Inspire integrates with your core systems facilitating mobile and web experiences that enable customers to engage with content using interactive charts, graphs, and sliders.

With Inspire, communication designs are created in a channel-agnostic manner and pushed to customers via their preferred channel.  Consistent messaging and experiences build trust and drive loyalty.

Customers today use a variety of communication channels, including traditional channels such as postal mail and telephone, as well as digital channels like email, social media, and SMS.  In addition to using various channels to communicate with current and potential consumers, savvy businesses ensure that they communicate with their customers on their preferred channels. 

Inspire enables you to leverage templates, archived content, and data from your core systems to produce personalized communications across virtually any channel available now or in the future. 

Quadient Inspire enables you to rapidly repurpose the templates and data you have in your core systems to design and deliver personalized communications across all channels. 

Quadient Inspire enables your enterprise to maintain end-to-end control of your customer communication management processes - from design to delivery, from tracking to archiving content, data, and history - all from one centralized content management hub.

SaaS CCM offers several benefits to organizations, including:

• The ability to rapidly incorporate emerging digital channels, personalization, and interactivity into their communications
• The agility organizations need to adapt to an ever-changing market
• The tools they need to manage communications more effectively

Whether you're looking for an on-premise CCM solution, a hosted managed service in the cloud of your choice, or a comprehensive SaaS offering, Quadient Inspire offers flexible deployment options for CCM anywhere.  Any-premise deployment offers the flexibility and scalability that modern CCM demands while preventing businesses from becoming bound into infrastructures that can't expand with their operations.

“CCM buyers are shifting to cloud in order to reduce operational cost while improving productivity and gaining scalability.”

-       Aspire, From Software to Services: Part I, 2021