In our November 2022 survey of 96 users of Quadient Inspire, our customers rated Inspire’s capabilities vs. the competition.  More than 80% of users rated Inspire as best in class or significantly better than the competition in terms of performance and scalability; more than 70% rated Inspire as best in class or significantly better than the competition in terms of the scope of features available; 75% rated Inspire as best in class or significantly better than the competition in terms of Inspire’s integration capabilities and 70% rated Inspire as best in class or significantly better than the competition in terms of Inspire’s omnichannel design and proofing. 

A CCM platform is a long-term investment. Therefore it must be scalable to meet an organization’s current and future business objectives. 

Inspire easily manages both large volumes of batch and interactive communication requests. Inspire’s Scaler engine is the orchestration layer for handling multiple output delivery and processing tasks.

Quadient Inspire scales with you as you grow, regardless of your organization’s maturity level.

Quadient’s flagship omnichannel CCM solution, Inspire, is a feature-rich platform that focuses on four key areas:

1. simplifying the user experience
2. enhancing the personalization of communications
3. extending interoperability to provide for more robust data and content integration
4. providing highly scalable cloud and local deployments

Some of the features that our customers' love include:

•  Ability to build responsive emails with drag-and-drop email template editor
• Ability to send Inspire messages to WhatsApp users
• Multivariate testing to optimize omnichannel delivery
• Ability to take existing communication output in multiple formats and enhance for new communication scenarios
• Instantly preview communication designs across all delivery channels on a single screen
• Allow customer-facing teams to personalize individual communications
• The ability to rapidly make company-wide content changes such as logos, addresses, and terms and conditions
• Compose and deliver communications through PDF, HTML5, email, print, SMS, and WhatsApp channels
• Generate communications on demand or high-volume batch. Add failover capability to ensure if one channel fails, an alternate channel is tried to ensure delivery, resulting in increased customer engagement
• Customize approval workflows for sign-off on new communication content and rules
• Archive every communication into an enterprise-level long-term repository for future use, including meeting compliance requirements
• See gaps between customer expectations & actual journey, gain insights to fix touchpoints in real time

“Quadient’s broad set of capabilities helps us to introduce new modes with ease and ultimately provides a big return for the business.”

- Northwest Mutual, North America 

The ability of a CCM solution to work alongside other platforms just isn’t good enough anymore. Connectivity with any data source, content source, and business application is now a must.

Quadient Inspire can ingest almost any data format and seamlessly integrates with complex legacy and core systems to create personalized communications delivered across any print or digital channel.

Inspire integrates with business applications like Guidewire, Duck Creek and Salesforce Lightening Experience, and Service Cloud. I

With Inspire you can also integrate your own applications using Rest API, ActiveMQ, WebsphereMQ, RabbitMQ®, HTTP, FTP protocols, and more. 

Quadient Inspire’s multichannel preview, proof, and signoff capability increases operational efficiency and decreases turnaround time. It enables subject matter experts and compliance professionals the ability to provide feedback directly in the tool.

Quadient Inspire Journey enables organizations to visualize customer interactions through living journey maps. Businesses can integrate real-time data from their enterprise to identify areas of concern or potential and transform their relationship with customers by connecting to customer communications platforms for powerful customer experience transformations.

Inspire Journey is the only cloud-based journey mapping tool that incorporates the physical and digital touchpoints your customers have into your journey maps. Enabling collaboration among departments, customer experience teams can share feedback with business users directly through the tool in real-time so improvements can be implemented quickly.

Quadient offers unparalleled support and resources to enable customer success:

• 24x7 global support
• an online community that includes hundreds of “how to” videos, webinars, 200+ benchmark tests, user-submitted designs, and more
• access to a secure customer forum where you can engage your peers from multiple industries
• access to CCM user group and annual user conference, Inspire Days

Quadient routinely delivers meaningful innovation that enables you to meet the evolving needs of your customers and deliver against your CX transformation goals.

Quadient has the world's largest CX-focused R&D team on the planet. New releases of Quadient Inspire are delivered every 4-6 months and major releases are available approximately every 20 months.

Quadient Archive and Retrieval (QAR) provides quick archival of, and easy access to, historical communications and data across all channels. Built to handle large output volumes and documents that are typical for a CCM environment, QAR is a highly scalable solution that enables companies to meet today’s compliance standards while improving customer experience.