Today, we are entering a new phase of the digital economy, that sees the rise of Digital Transformation (DX) as a means to make the organization more agile, resilient and more responsive to change.
New technologies, changing business and operating models will continue to impact organizations and drive increased competition.
Organizations are facing significant challenges that are forcing them to transform to stay relevant in the marketplace.
In their new InfoBrief, IDC identifies the top 5 challenges CEO's in the Financial Services industry face today as follows:
- New business models
- New competitors
- New government regulations
- Changing consumer buying or consuming patterns
- Escalating cost of operations
IDC notes that by 2018, 80% of B2C and 60% of B2B organizations will overhaul their “digital front door” to support 1,000 to 10,000 times as many customers/customer touchpoints as they do today. In order to overcome the complex DX challenge, IDC insists that organizations need to focus on Omni-Experience Transformation.
IDC defines Omni-Experience Transformation as a multidimensional ecosystem approach for businesses to continually amplify experience excellence for their products and/or services. In the InfoBrief, IDC defines a 5-stage maturity model for omni-experience transformation, as well as the 7 key elements for omni-experience success.
To download a complimentary copy of the IDC InfoBrief, plase click here.
