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When financial services can’t bank on the status quo: How to ensure strong customer communication during a crisis

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:23
man using mobile online banking and payment, digital marketing, finance and banking networking

The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.

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With multiple mail delivery channels, can you really have it all?

Submitted by r.daleman on Tue, 06/16/2020 - 13:16
customer experience

Today’s customers use a range of communications channels that include digital - email, social media, text messaging and so forth - as well as traditional postal mail and telephone.

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How the 'connected customer' determines your CX strategy

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:11
male with bicycle handing a shopping bag to a woman

The modern customer is drastically different than that of generations past.

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One world, one partner: Procurement solutions for global, omnichannel communications

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:15
planet earth viewed from space with city lights in Europe

One world, one partner: procurement solutions for global, omnichannel communications

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Customer retention: How insurers can reduce churn with smarter communications

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:07
glasses on a table with financial documents underneath

Out of all sectors, insurance companies rank second for the highest churn rates in the UK, with a recent r

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How Customer Experience Gets Overlooked in Analyst Reports

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:12
Man looking at computer screen and many sheets of graphs and data

After the end of the spring analyst report season, Quadient is excited to be recognized as a leader by

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Ready for the future today: What the Aspire Leaderboard reveals about the future of your customer communication

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:18
Business people collaborate together in office
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Quadient designs and delivers app to help doctors and nurses in Czech Republic

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:17
Doctor using smartphone with patient in office

These are unprecedented times, and they require levels of cooperation across industries to support each other.

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A Message From our Chief Solution Officer, CXM Amid the COVID-19 Crisis

Submitted by jb.grossetti on Wed, 11/02/2022 - 14:14
Business man wearing white dress shirt, watch, and glasses working on computer

As businesses continue to be impacted by the ongoing pandemic, we would like to assure you that the Quadient CXM organization has a Business Continuity Plan (BCP) in place to ensure we are able to

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Complimentary Gartner Report: Market Guide for Customer Journey Analytics, 2019

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Gartner Market Guide for Customer Journey Analytics
Analyst Report
Take a look at this complimentary Gartner report about customer journey analytics solutions and how organizations seek to improve customer experience.

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