Operations | Quadient

Infosys Insurance Conclave 2024

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Emily Wilhelm leads a discussion on innovation and enhancing customer experience in insurance, highlighting technology in driving advancements. Panelists, Karthik Palaswamy, Suhas Krishna, and Avi Greenfield, explore AI, potential and challenges of adopting these technologies responsibly.

Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences

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Case Study

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.

How a unified customer communication management (CCM) platform unlocks operational excellence

man holding a key that represents unlocking CCM operational excellence

Welcome to the first blog in our four-part series embarking on the journey to

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How to get ahead of the Shared Responsibility Framework with in-the-moment Compliant Consumer Communications

How to get ahead of the Shared Responsibility Framework legislation with your Customer Communications Management platform

With the Shared Responsibility Framework (SRF) rules fast approaching, Singaporean regulated companies are beginning to look at how they can update their processes to continue be

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Quadient and LINK Mobility Forge Strategic Partnership for Enhanced Customer Experiences

Quadient is excited to announce a strategic collaboration with LINK Mobility, a leading cloud communications platform as a service (CPaaS) provider.

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How to Fine Tune Your Customer Journey Mapping

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When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.

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Differentiation Is Tough, But Worth It.

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Everyone talks about differentiation.

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Journey Mapping Has Evolved. Are You Keeping Up?

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The path in which customers engage with companies is no longer a linear one —it’s constantly changing.

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Quadient utilises its own CXM portfolio to win over talent

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Case Study

Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalised, automated communications leveraging customer journey mapping and emotion scoring.

12 RFP answers you need before signing your SaaS CCM contract

You’re overhauling CCM, investing in customer communications solutions to transform customer experience and gain a competitive edge. You’ve spent the la

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