Inspire Any-premise Deployment
Whether you're producing millions of complex, compliance-driven customer communications or are sending digital correspondence in real-time, Quadient Inspire has a CCM deployment solution to meet your unique requirements.
Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution
BE MORE by Evolving from CCM to CXM
Quadient was delighted to have Kaspar Roos, Founder & CEO of
Seven Ways to Reimagine the Supplier-Customer Dynamic
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.
Quadient Recognised as One of 13 Notable Customer Journey Mapping Platform Vendors
The Bedrock of Customer Experience Management
How to get ahead of the Shared Responsibility Framework with in-the-moment Compliant Consumer Communications
With the Shared Responsibility Framework (SRF) rules fast approaching, Singaporean regulated companies are beginning to look at how they can update their processes to continue be
How to Fine Tune Your Customer Journey Mapping
When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.