Effective CCM Migration: Insights from ENIT, a Quadient Partner

Migrating from legacy CCM platforms can be daunting, but it’s essential for improving customer engagement.

In this video, Ronnie Wilhelmsen Gardell, Senior Consultant at ENIT, shares key strategies for a smooth migration.

Key takeaways:

• Involve business stakeholders early: Engaging business leaders from the start ensures the migration aligns with their goals.
• Build trust with quick wins: Demonstrating early successes helps ease migration fears and build confidence.
• Clarify requirements: Clear communication between IT and business teams ensures better collaboration and smoother transitions.
• Focus on processes: Instead of focusing only on templates, start by reviewing how you work with them to create a solid foundation.

Watch the full video to learn how ENIT’s migration strategies can help your organisation.