How LALUX transformed its customer communications thanks to Quadient

As a major player in the insurance sector, LALUX has embarked on a major digital transformation to modernise its customer communication tools. The aim? To migrate to Quadient Inspire to optimise document management and digitise processes that were still heavily dependent on paper. 

Challenges faced:

• Transition from a legacy system to Quadient Inspire
• Digitisation of manual business processes
• Optimisation of document models for increased efficiency

The solution : flexibility and adaptability with Quadient

The LALUX teams chose Quadient Inspire for its flexibility and adaptability to business needs. Working with integrator Sword, the transition was carried out gradually, with an initial Proof of Concept (POC) deployment in one department before widespread adoption.

Key stages of the project:

• Progressive deployment by department
• Migration from 1,000 templates down to 530 for major simplification
• Automation and standardisation of document processes

Watch the video to see how the LALUX teams optimised their customer communications with Quadient Inspire.