Seven Ways to Reimagine the Supplier-Customer Dynamic
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
Nuisance Communications Surge: Quadient Highlights Hidden Scale of Email Scams
A Quadient Freedom of Information (FOI) request to the Information Commissioner’s Office (ICO)
The Unseen Scale of Nuisance Communications 2024
Discover key trends in nuisance communications with our 2024 infographic. Learn about rising email complaints and challenges in the energy sector. Download now for essential insights
E.ON electrifies customer communications strategy with Quadient Inspire
The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.
First ‘Quadient Connects’ Virtual Conference Will Help Organisations Be More Innovative and Accelerate their Digital Transformation
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, is hosting the first-of-its-kind
Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Re-imagining Customer Communications for the Energy and Water Sectors
Revamp your utility customer communications strategy! Access our on-demand webinar featuring industry experts from E.ON UK, Utilita Energy, and Anglian Water. Learn to cut costs, boost satisfaction, and drive sustainability. Unlock the recording for free now!
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.
Quadient + Espire: Powering your ambitious CX goals with seamless customer communications
Unlock the Power of Customer Communications Management (CCM) - Overcome challenges, enhance customer experiences, and drive business growth with insights from industry experts. Watch the on-demand panel discussion for free.
Complaints about nuisance calls saw freak drop of 57% in 2022, Quadient reveals
The number of nuisance calls and texts reported to the Information Commissioner’s Office (ICO) dropped by 57% in 2022, a Freedom of Information (FOI) request fr