The Unseen Scale of Nuisance Communications 2024

Explore the latest developments in nuisance communications with our comprehensive infographic, derived from a Quadient Freedom of Information request.  This infographic presents a detailed look at emerging trends and the volume of complaints across various sectors, pinpointing the energy industry as the most affected area.

Key Highlights from the Infographic:

• Surge in Email Complaints: A significant proportion of all nuisance complaints now originate from emails, marking a notable uptrend in digital communication issues.
• Reduction in Text Complaints: There's been a discernible decrease in text-based nuisance complaints, suggesting an effective response to this disruption.
• Intensified Complaints in the Energy Sector: Complaints related to the energy sector, particularly concerning energy savings and home improvements, have dramatically increased.  Issues with energy supply also saw a notable rise.
• Cryptocurrency and Online Trading Scams: Many complaints are associated with cryptocurrency and online trading scams, highlighting the growing concern in these areas.
• Automated Calls in Banking: Despite a slight decrease in overall banking-related complaints, a significant majority involve automated calls, indicating ongoing challenges with this communication method.

Download Our Infographic to gain deeper insights into these issues.  Learn about the specific results of our research and understand its implications for customer communications.  This resource is invaluable for stakeholders looking to mitigate the impact of nuisance communications in their sectors.