The Role of AI in Customer Experience
Nick Emmanuel from Quadient discusses AI's role in enhancing the insurance customer experience at the London Insurance Innovators Summit. AI's potential for personalised service and addressing communication challenges are key topics in the interview.
Quadient + Espire: Powering your ambitious CX goals with seamless customer communications
Unlock the Power of Customer Communications Management (CCM) - Overcome challenges, enhance customer experiences, and drive business growth with insights from industry experts. Watch the on-demand panel discussion for free.
Should I Stay, or Should I Go? Guidance for Those at a Crossroads with their Legacy CCM
"Should I stay, or should I go?"
Now that I have you humming that iconic song by The Clash…let’s talk softwa
Swift creates frictionless customer experiences with Quadient Inspire Journey
Customer experience is of utmost importance to Swift. With Quadient Inspire Journey, Swift is able to design frictionless journeys for the best customer experiences.
The Five Signs Your Customer Communications Management Platform is No Longer Serving You
Customer communications technology is evolving faster than ever, but not all CCM platforms are keeping up. If you've reached a crossroads with your vendor, this Guide provides the insights needed to make the right choice. Assess your platform against the five warning signs of a CCM in decline.
Quadient Accelerates Growth with Expansion of Cloud Solutions in Japan and the UK for Clients with Data Sovereignty Needs
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it
Quadient Leads in Omnichannel Orchestration & Journey Management: Aspire Leaderboard
If you follow the CCM market, then you probably know that the Aspire Leaderboard ranks as the most important annual vendor comparison research in the industry.
Be wary of companies that say they do Customer Communications Management (CCM), but don’t even know what CCM really is
The key to good B2B marketing is knowing your audience and how you drive value for them.
Understanding changing ownership of CCM technology in CX-led organizations
As businesses become more CX-focused, modern tech must be met by new organizational structures. Discover how you can achieve Customer Experience Management (CXM) maturity by transferring communications ownership to those who know your customer journey best.
Webinar replay: The Consumer Duty 2.0
The Consumer Duty 2.0 webinar reap hosted by Quadient and Signal, where we will take you on a comprehensive journey through the groundbreaking findings of our latest report. Join us for an insightful session to equip you with the knowledge and insights you need to thrive in the evolving regulatory landscape.