Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Customer-Centric Banking: Strategies for Seamless Experiences
Damian Parker, Head of Banking and Financial Services at Quadient, discusses banking's customer experience revolution with Lindley Gooden at MoneyLive Summit 2024. They tackle evolving customer expectations, infrastructure challenges, and solutions for personalised experiences. Watch to stay ahead in delivering seamless banking experiences.
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.
Quadient Recognised as One of 13 Notable Customer Journey Mapping Platform Vendors
The Bedrock of Customer Experience Management
Transforming member communication: Addressing challenges and solutions for Building Societies
In a financial landscape where cutting costs to maintain a positive jaws ratio and embracing digital transformation is the norm, what happens when you're different from your typical financial insti
Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilises its own CXM portfolio to win over talent
Download this case study to learn more about Inspire Evolve, Quadient's own industry-leading customer experience management portfolio.
Quadient Managed Services (QMS)
Quadient Managed Services (QMS) bundles all aspects of Inspire Flex CCM cloud deployment, hosting, infrastructure, and application management into a flat annual fee as an end-to-end service that lowers operating costs and frees your IT team.
Santa's secret for success
Imagine being one of the most famous holiday figures in the world, responsible for bringing joy to millions of children (and let's be honest, adults too) in just one night. In th