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Customer Journey Mapping

4 steps to successfully upgrade your Customer Communication Management (CCM) platform

Submitted by jayati on Wed, 08/14/2024 - 20:32
4 steps to successfully upgrade your Customer Communication Management (CCM) platform

Upgrading your Customer Communications Management (CCM) system is crucial for boosting efficiency and customer satisfaction.

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3 pitfalls to avoid when upgrading your Customer Communication Management (CCM) platforms

Submitted by jayati on Wed, 08/14/2024 - 20:57
3 pitfalls to avoid when upgrading your Customer Communication Management (CCM) platforms

In part one of this series

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Quadient Secures Landmark Multi-Million Deal with Leading Global Insurer to Drive Customer Communications Transformation

Submitted by j.scolaro on Tue, 09/24/2024 - 19:29

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today a new €6.5-million deal w

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Inspire Any-premise Deployment

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Inspire CCM solution icons positioned along a circular infographic
Brochure
Whether you're producing millions of complex, compliance-driven customer communications or are sending digital correspondence in real-time, Quadient Inspire has a CCM deployment solution to meet your unique requirements.

Making the Case for CCM Consolidation

Submitted by jayati on Fri, 08/16/2024 - 13:47
Headshot of Andrew Stevens against Quadient Connects background

BE MORE by Consolidating CCM Systems

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Accelerate digital transformation: 3 key benefits of integrating intelligent forms with customer communication solutions

Submitted by jayati on Fri, 08/02/2024 - 14:03
3 key benefits of integrating intelligent forms with customer communication solutions

A new wave of digital transformation is emerging as customer communications management (CCM) continues to evolve.

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Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution

Submitted by n.vandermeer on Tue, 06/18/2024 - 13:28
Kaspar Roos, CEO & Founder of Aspire CCS at Quadient Connects

BE MORE by Evolving from CCM to CXM 

Quadient was delighted to have Kaspar Roos, Founder & CEO of

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Innovating Customer Communication in the Financial Sector

Submitted by c.dodds on Thu, 05/30/2024 - 16:36
CX Insider Podcast with Andrew Stevens

In the rapidly evolving financial sector, staying ahead of trends and adopting innovative strategies is crucial for success.

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Seven Ways to Reimagine the Supplier-Customer Dynamic

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Thumbnail image of the Utilities Playbook, "Seven Ways to Reimagine the Supplier-Customer Relatonship"
eBook
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.

Investec digitises invoices with Quadient Inspire

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Case study:  Investec digitises invoices with Quadient Inspire
Case Study
Find out why Investec chose Quadient Inspire to digitise its customer communications for a better experience, improved productivity and cost-savings, whilst centralising communications, increasing control and consistency and establishing a foundation for further digitisation.

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