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Customer Communications

Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution

Submitted by n.vandermeer on Tue, 06/18/2024 - 13:28
Kaspar Roos, CEO & Founder of Aspire CCS at Quadient Connects

BE MORE by Evolving from CCM to CXM 

Quadient was delighted to have Kaspar Roos, Founder & CEO of

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Innovating Customer Communication in the Financial Sector

Submitted by c.dodds on Thu, 05/30/2024 - 16:36
CX Insider Podcast with Andrew Stevens

In the rapidly evolving financial sector, staying ahead of trends and adopting innovative strategies is crucial for success.

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Enhancing Tenant Satisfaction: Key Strategies for Social Housing Providers

Submitted by c.dodds on Wed, 05/29/2024 - 13:00
Enhancing Tenant Satisfaction: Key Strategies for Social Housing Providers

It's been over a year since the Regulator of Social Housing introduced the

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Seven Ways to Reimagine the Supplier-Customer Dynamic

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Thumbnail image of the Utilities Playbook, "Seven Ways to Reimagine the Supplier-Customer Relatonship"
eBook
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.

Nuisance Communications Surge: Quadient Highlights Hidden Scale of Email Scams

Submitted by c.dodds on Wed, 05/08/2024 - 19:01
 Nuisance Communications Surge: Quadient Highlights Hidden Scale of Email Scams

A Quadient Freedom of Information (FOI) request to the Information Commissioner’s Office (ICO)

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The Unseen Scale of Nuisance Communications 2024

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The Unseen Scale of Nuisance Communications 2024
Infographic
Discover key trends in nuisance communications with our 2024 infographic. Learn about rising email complaints and challenges in the energy sector. Download now for essential insights

Making every message count with accessibility

Submitted by n.vandermeer on Thu, 05/02/2024 - 11:12
Blog image - Making every message count with accessibility

If you thought about document accessibility in the past but didn’t take any action, it might be time to give it a second look.

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Quadient warns of unseen scale of nuisance communications, as email scams push total complaints up by 31% year-on-year

Submitted by c.dodds on Tue, 04/23/2024 - 19:53

Quadient (Euronext Paris: QDT), a leader in helping businesses create meanin

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Finding the AI sweet spot for customer communications with the new EU AI Act

Submitted by n.vandermeer on Mon, 03/25/2024 - 14:05
'AI' alongside a CPU and a gavel on top of map of EU

The European Union’s (EU) landmark AI Act, recently passed by the European Par

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E.ON electrifies customer communications strategy with Quadient Inspire

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E.ON case study
Case Study
The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.

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