Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Customer-Centric Banking: Strategies for Seamless Experiences
Damian Parker, Head of Banking and Financial Services at Quadient, discusses banking's customer experience revolution with Lindley Gooden at MoneyLive Summit 2024. They tackle evolving customer expectations, infrastructure challenges, and solutions for personalised experiences. Watch to stay ahead in delivering seamless banking experiences.
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.
Infographic: 10 Reasons to Choose A Communications Platform
Unlock business success with a comprehensive communications platform! Our infographic highlights ten key reasons why you should choose a communications platform, from seamless coordination to personalised engagement and enhanced productivity.
Quadient Recognised as One of 13 Notable Customer Journey Mapping Platform Vendors
The Bedrock of Customer Experience Management
Cupid's guide to customer love
Once upon a time, in a not-so-distant past, Valentine's Day was a flurry of paper cards, handwritten notes, and face-to-face confe
How a unified customer communication management (CCM) platform unlocks operational excellence
Welcome to the first blog in our four-part series embarking on the journey to
Transforming member communication: Addressing challenges and solutions for Building Societies
In a financial landscape where cutting costs to maintain a positive jaws ratio and embracing digital transformation is the norm, what happens when you're different from your typical financial insti
Quadient utilises its own CXM portfolio to win over talent
Download this case study to learn more about Inspire Evolve, Quadient's own industry-leading customer experience management portfolio.