Public Sector / Government

While serving a population of over five million across seven UK counties and employing over 7,000 staff. The West Midlands Ambulance Service's HR department realised that operating with physical documents not only resulted in the difficult task of finding storage space, but also that it was a drain on staff productivity. In 2018, with help from Quadient, they decided to go paperless.

Napp Pharmaceuticals Limited (NPL) is a privately owned pharmaceutical research company based in Cambridge. It develops analgesic, cardiovascular and other medicines for independent associated companies around the world. NPL’s research and development team is dedicated to bringing new medications to the European market and to making life more comfortable for patients with serious medical conditions.

The National Probation Service (NPS) is responsible for the supervision at any one time of over 200,000 offenders across the UK. Each year NPS assists magistrates and judges in their sentencing decisions through the provision of about 246,000 pre-sentence reports, and 20,000 bail information reports. NPS also makes a critical contribution to decisions concerning the early release of prisoners through the production of reports (approximately 87,000 annually) which combine risk and danger assessments with community supervision proposals.

The Student Support Team in Brent facilitates educational opportunities for full-time students from the Brent area aged between 16 and 74 - approximately 22,000 at any one time. The team manages access to educational and cost-of-living funding. It runs a dedicated helpline and a drop-in or appointment service at an Education Information Shop. It also acts as the face-to-face contact between prospective students and the Student Loans Company.

As an Executive Agency of the Home Office, HM Prison Service fulfils the vital role of effectively executing the sentences of the courts to reduce re-offending and to protect the public. Across 138 prisons nationwide 44,000 members of staff care for around 72,000 people at any one time. Each prison consists of numerous buildings which include - aside from prisoner accommodation - office and maintenance areas, support and amenity buildings too. The Property Services Group is the central co-ordinating department within the Prison Service to deal with the development and maintenance of prison facilities.

Over 1,500 volunteers and a small number of paid staff provide a range of social care, welfare, information and advice services to older people and their families in the UK. Activities include home visits and telephone contact to reduce isolation and loneliness. This client campaigns and collaborates with other organisations to promote changes.

Birmingham City Council runs housing, leisure, business, health, social, transport, education libraries, planning, environmental, parks and civic services for a population of around 1 million people across 40 wards.

West Somerset District Council provides a wide range of local public services, many of which create a heavy administrative burden. In order to improve efficiency and save space, the council needed to be less dependent on paper documents by increasing their use of technology.

The Joint Reprographics Service (JRS) is the shared service organisation which deals with form handling and document scanning solutions for the Research Councils. Research Councils UK sought to implement a mail scanning solution at the core of a new shared service centre to be used by the five Research Councils in Swindon. The shared service centre needed to handle millions of documents per year including invoices, funding applications and HR forms. The digitised documents then also needed to be integrated with multiple back end EDM systems including SharePoint, Objective and Oracle UCM.

Each day, West Midlands Ambulance Service (WMAS) University NHS Foundation Trust responds to around 4,000 emergency 999 callouts. The Trust employs over 7,000 staff across 15 operational hubs, two control rooms and 12 non-emergency patient transport service sites. In 2018, the Human Resources (HR) department went paperless through an electronic archiving and document management solution from Quadient. The initiative improved efficiency, reduced costs and contributed to the Trust being selected as a Global Digital Exemplar by the NHS.