Do you know how much time your development team spends on maintenance? 50%? 65%? 80%? The higher the number is, the less time your team has to keep pace with innovation and developing new ideas.
Introducing Managed Service Providers (MSPs): Traditional vs. Next-generation Support
Traditional MSPs complete the task you assign them in non-mission-critical business areas. They have a narrow focus and get the job done.
Next-generation MSPs form a solid partnership with your business, helping to manage core business functions while adapting to disruptive technologies, talent shortages, and risk pressures.
Innovation from the Outside In
MSPs offer specialised talent to partner with your teams. Their objective position and technical expertise mean they’re well situated to provide unique insights, implement optimisations, and drive sustainable improvements in your organisation.
They’re also likely to have access to cutting-edge technology that many businesses dream about, making the optimisations they can implement sophisticated, fast, and scalable.
It makes sense that the company that helps you implement and integrate a CCM Solution can also help run it and offer advice on the best way to maximise its use.
This can decrease your time to market
- Larger organisations can struggle to stay agile and compete with the innovations of faster-moving, smaller companies.
- Don’t wait on long IT timescales to prevent you from staying current in your industry. Experimenting with small changes to optimise your operations could be held up for a long time while your internal IT teams set up the infrastructure and system administration that’s needed.
Innovation from the Inside Out
By releasing the burden of struggling to innovate while being overwhelmed by maintenance and a lack of resources, you give back time to your internal IT staff that could be used for innovation projects.
Outsourcing low-impact tasks also helps to improve job satisfaction and make the most of the advanced skill sets within your internal team. In this way, MSPs can help you to re-align your workforce to projects that fuel innovation.
What could your teams do if they didn’t have to manage IT infrastructure?
Instead of maintaining on-prem solutions, your IT team could be focusing their efforts on:
- Digital transformation
- AI and machine learning
- Data analytics
Insurance: IT teams could be using machine learning algorithms to better detect fraudulent claims and prevent losses
Healthcare: Develop predictive models with high level of accuracy
Utilities: Contribute to Smart Grid Management projects
Banking: Adapting data practices to abide to wider range of global regulations, leading the way for expansion into new markets
Remember, you stay in control. You manage the strategy and the priorities, but you have a dedicated team of external experts to support you. Your teams focus on your core IT activities. An MSP is another tool in your arsenal. Why have your teams put their efforts into maintaining the status quo instead of driving innovation for your business and your customers?
Read our third blog post in this series to discover what separates next-generation MSPs.
