Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today independent consulting firm Aspire Customer Communications Services has recognised Quadient as an overall leader in the 2020 Aspire Leaderboard for the third year in a row. The Leaderboard is an online tool that visualises and ranks the customer communications management (CCM) solutions landscape. The Quadient Inspire platform enables organisations across the globe to create and deliver highly-personalised, compliant customer communications across all channels from one centralised hub.
“Quadient continues to put much effort into building solutions that help companies move from CCM to Customer Experience Management,” said Kaspar Roos, founder & CEO of Aspire. “They have extended their journey mapping and orchestration capabilities last year with a stronger approach to data and real-time visualisation. This message is clearly resonating with customers and partners—Quadient received the highest Net Promoter Score based on over 1,000 verified entries.”
Aspire recognised Quadient’s commitment to integrated customer communications with the industry’s highest capability scores for Journey Mapping, Omnichannel Communication Orchestration, Mobile Design, Interactions Tracking and AI Template Migration. Quadient Inspire’s composition capabilities enable organisations to quickly design communications optimised for customer engagement across both digital and print channels. The platform’s collaborative and omnichannel preview and approval functionalities ensure communications are consistent and compliant in heavily regulated industries.
“We are proud to be ranked as a leader not only for overall CCM but also in specific areas such as Omnichannel Orchestration and Business Automation,” said Chris Hartigan, chief solution officer, customer experience management, Quadient. “Omnichannel orchestration is the pinnacle of CCM in an age when customers expect consistent communication across their connected devices at all points of their individual customer journeys.”
“From a CCM perspective, Quadient leads with its Inspire suite, which features an extremely broad capability set, including batch, on-demand, interactive, dynamic, digital delivery, mobile and more,” according to the report. “A strong differentiator in Quadient’s CX approach is its use of journey management to overcome organisational silos, which it has identified as a major obstacle along the path to achieving true omnichannel communications that drive exceptional business growth.”
The Aspire Leaderboard can be accessed here.
About Quadient®
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalised connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and belongs to the SBF 120 index.
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