¿Ha tenido que decidirse alguna vez?
Cómo pueden las compañías de seguros decidir qué métricas de CX utilizar.
It’s a Must in the Digital Age: a Seamless, Efficient Claims Process
The arrival of the digital age has created higher customer expectations.
No tire todos los huevos a la cesta digital: Por qué las compañías de seguros deben emplear un enfoque híbrido de CX
Digital. Digital. Digital. Está en boca de todos, no sólo en el ámbito de los seguros, sino en todos los sectores.
How dual leverage opportunities can help reduce operational costs and improve the customer experience
With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.
How Touchless Claims Processing Enables Insurers to Improve CX and Business Operations
The majority of insurance companies employ a “fast track” process to assess and manage Property and Casualty claims.
How the 'connected customer' determines your CX strategy
The modern customer is drastically different than that of generations past.
Retención de clientes: Cómo pueden las aseguradoras reducir la pérdida de clientes con comunicaciones más inteligentes
De todos los sectores, las compañías de seguros ocupan el segundo lugar en cuanto a las tasas de abandono
How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important.
Solving the Mystery: How Insurers Can Overcome Common Challenges of Implementing a Great CX Strategy
According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than
Insurers Can See The Future. So, What’s Holding Up The Party?
Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.