SaaS Customer Communications Replacement/Upgrade
The status quo works for many things - but not your Customer Communications Management (CCM) system. It's common knowledge that technology is constantly evolving and customer expectations are always shifting. Your customer communications are a critical way to show customers that your organization can adapt to meet their needs, whether that's through hyper-personalized, omnichannel, or localized communications. Falling short risks losing their trust and loyalty. Start your journey to SaaS with this comprehensive guide.
Managed Services Magic
Ready to Future-Proof Your Business? Discover why industry leaders are using Managed Service Providers (MSPs) to meet their organization's objectives for IT and beyond.
Why document accessibility deserves your attention now
If you thought about document accessibility in the past but didn’t take action, it might be time to give it a second look.
PDF accessibility – what does it mean and why is it important?
Portable Document Format files, or PDFs, are a staple in the digital landscape, and it’s not difficult to understand why.
Quadient Inspire Evolve revolutionizes workload management for Doctricks
Facing challenges with aging components of their dtCloud platform and increasing inquiries about the future of existing Customer Communications Management (CCM) products, Doctricks was at risk of losing long-term professional services customers. Doctricks selected Quadient's Inspire Evolve to revolutionize its business operations, notably reducing the workload associated with patching, updates, monitoring, and security, freeing up time to focus on crafting quality communications for enhanced customer experiences.
GDPR: how to become privacy compliant without losing your customers in the process
The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security.
Infosys Insurance Conclave 2024
Emily Wilhelm leads a discussion on innovation and enhancing customer experience in insurance, highlighting technology in driving advancements. Panelists, Karthik Palaswamy, Suhas Krishna, and Avi Greenfield, explore AI, potential and challenges of adopting these technologies responsibly.
Making every message count with accessibility
If you thought about document accessibility in the past but didn’t take any action, it might be time to give it a second look.
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.