Managed Services Magic
Ready to Future-Proof Your Business? Discover why industry leaders are using Managed Service Providers (MSPs) to meet their organization's objectives for IT and beyond.
Avaloq and Quadient Partner to Elevate Client Communications for Financial Services
2024 Power & Utilities Trend: Delivering Event-Driven Insight to Customers
The energy transition and regulatory shifts are making utilities more competitive and retail-like, calling for new customer engagement approaches. Discover how utility companies can establish themselves as valuable energy advisors by delivering event-driven insights across the customer experience.
Seven Ways to Reimagine the Supplier-Customer Dynamic
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
E.ON electrifies customer communications strategy with Quadient Inspire
The E.ON Group, one of Europe’s largest energy providers, moved to one single communications platform, Quadient Inspire, that gave them a centrally-managed landscape, with reusable templates, designs and fonts/layouts.
First ‘Quadient Connects’ Virtual Conference Will Help Organizations Be More Innovative and Accelerate their Digital Transformation
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, is hosting the first-of-its-kind
Driving actionable customer engagement with intelligent forms and customer communications
On-Demand Webinar - Driving actionable customer engagement with intelligent forms and customer communications
Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditization of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimized, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalized and consistent business process that improves customer satisfaction.
Unleashing the Power of the Managed Service: A Game-Changer for Customer Communications Management
Alleviating the Burdens of CCM Management
Managing critical, enterprise-level Customer Communications Management (CCM) solutions can be a daunting task.