Operations

We've heard it before - the democratization of IT and the prevalence of mobile technology has fundamentally changed consumer behavior and expectations.  

The first few months of the New Year are traditionally busy ones for the travel industry, with many airlines touting special offers as people begin to dream of sitting by the pool on a summer holid

There have been lots of headlines about people bringing ‘emotional support pets’ - such as

I’ve been known to tackle the odd home improvement project around my place. If you’re the same then you’re probably familiar with the old adage “measure twice, cut once”. 

You can pretty much guarantee that any bank you hold an account with will have its own mobile app: they’ve become a must-have over the last decade.

A friend of mine once worked for a large manufacturing company in a very competitive industry. Many of the company’s customers had been long-time clients—some for over a decade and more. 

Recent energy industry announcements, such as IKEA wo

Energy companies are facing an uncertain future – disruption is everywhere.

Customer centricity has become an essential focus for companies today.

Top priorities for service providers today

Enterprises today are facing growing pressure from custo