Operations

Moving your Customer Communications Management (CCM) to the cloud? This infographic reveals the top 3 mistakes companies make during cloud CCM migrations — from setting unclear expectations to overlooking regional requirements — and provides actionable solutions to ensure a smooth and successful transition.

Banks are struggling to keep up with evolving customer expectations. This video uncovers the AI-driven solution that's transforming the industry. Watch now.

Tired of manual processes and unresponsive customers? This video explains how AI can help utility companies modernize, optimize, and humanize customer communications.

Struggling with slow claim processing times and dissatisfied customers? This video explains how AI can transform insurance businesses and drive growth. Watch now.

Tired of manual compliance checks and data security concerns? This video explains how AI can simplify healthcare operations and safeguard sensitive information.

Tired of manual processes, delayed responses, and poor customer experiences? Transform your organization's communication with Inspire Evolve. Watch now.

Eclipse Group, based in The Netherlands, provides Customer Communication Management (CCM) Hosted Managed Services. Leveraging Quadient Inspire Flex technology, Eclipse has developed a reliable and scalable CCM as a Service (CCMaaS) solution designed to streamline and enhance customer communication processes.

The year 2025 will bring new regulations that target digital accessibility. Is your organization prepared?

Many companies across various industries face the harsh reality that their current Customer Communication Management (CCM) systems are no longer supported. The absence of a clear migration path or innovative roadmap from their current vendor has left them at a crossroads, prompting the need to explore alternative solutions.