The five critical errors of customer experience teams
The banking industry is experiencing a major shift in how it interacts with customers.
Center Your Digital Strategy On Customer Outcomes
Today, an effective digital strategy must be motivated by customer value creation. Learn how to design a digital strategy for the benefit of your customers with complimentary Forrester report access.
Holiday wrap-up: top 5 CX reads of 2022!
To keep your customer experience wheels in motion over the holiday break, we've packaged up a curated selection of the best customer communications-related content of the year.
Inspire Journey
Discover the only cloud-based journey management solution that integrates CJM, analytics and orchestration technologies to deliver customer-first experiences.
How hard is it to be your customer? 2nd edition!
The first book Nicole Newton and I wrote, How Hard Is It to Be Your Customer?
6 Customer Journey Mapping Best Practices
Done right, customer journey mapping is a powerful tool that has the ability to transform the customer experience.
5 Generations and Their CX Expectations: Exploring the Differences and Similarities
Unless your business is targeting one particular age group, aiming your communication initiatives at one specific generation at the exclusion of the others is not ideal.
Inspire Digital Advantage
Learn how Inspire Digital Advantage allows you to create, host, and distribute personalized mobile and web experiences as an integrated extension of your existing omnichannel Customer Communications Management capabilities.
2021 Gartner Market Guide for Customer Communication Management
Explore the critical market analysis and vendor selection recommendations of the 2021 Gartner Market Guide for Customer Communication Management with complimentary report access, courtesy of Quadient.