Customer Journey | Quadient

Part 4: Connecting the dots: megatrends in global customer experience

This post is part of a series based on content from my recent keynote presentation at Quadient Inspire Days 2023 titled “Connecting the dots: megatrends in global customer experience”. It loo

Read more about Part 4: Connecting the dots: megatrends in global customer experience

Part 3: Connecting the dots: megatrends in global customer experience

This post is part of a series based on content from my recent keynote presentation at Quadient Inspire Days 2023 titled “Connecting the dots: megatrends in global customer experience”. It exa

Read more about Part 3: Connecting the dots: megatrends in global customer experience

Part 2: Connecting the dots: megatrends in global customer experience

This post is part of a series based on content from my recent keynote presentation at Quadient Inspire Days 2023 titled “Connecting the dots: megatrends in global customer experience”. It foc

Read more about Part 2: Connecting the dots: megatrends in global customer experience

Part 1: Connecting the dots: megatrends in global customer experience

This post is based on content from my recent keynote presentation at Quadient Inspire Days 2023 titled “Connecting the dots: megatrends in global customer experience”. It focuses on connectin

Read more about Part 1: Connecting the dots: megatrends in global customer experience

Inspire Days 2023: Welcome to the Quadient Hub

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Video

This video from Inspire Days 2023 introduces the new Quadient Hub, a centralized platform designed to support our valued customers in their daily operations.

Inspire Days 2023: Getting the Most out of Quadient Inspire Interactive R16

Read more about Inspire Days 2023: Getting the Most out of Quadient Inspire Interactive R16

Video

Watch this video from Inspire Days 2023 to learn about some high-impact features in Inspire Interactive R16. The presenters discuss upcoming capabilities along with their benefits and shows brief demonstrations of them.

Inspire Days 2023: Getting Started with Quadient Archive and Retrieval

Read more about Inspire Days 2023: Getting Started with Quadient Archive and Retrieval

Video

This video from Inspire Days 2023 explores how QAR meets regulatory requirements, reduces IT expenses, and increases efficiency while improving the customer experience. Watch the video to learn its key benefits from our team of QAR experts and see an overview of the customizable QAR web user interface.

Inspire Days 2023: Getting started with Omnichannel Orchestration

Read more about Inspire Days 2023: Getting started with Omnichannel Orchestration

Video

Watch this video for an introduction to Omnichannel Orchestration (OCO), a Quadient Cloud extension of Inspire Scaler that empowers business users to self-manage communications delivery workflows in a no-code environment. We'll delve into OCO’s capabilities, common use cases, and its key role in accelerating customer experience transformation by engaging your customers when and where they want, across multiple channels.

Inspire Days 2023: Committing to the cloud as an existing Inspire Flex customer

Read more about Inspire Days 2023: Committing to the cloud as an existing Inspire Flex customer

Video

Moving to a SaaS application when you are used to more traditional deployments can be a nerve- wracking experience, but not with Inspire Evolve. Watch this video from Inspire Days 2023 to hear all about how Inspire Evolve can deliver rapid results for your business, supported by real life case studies from existing Inspire Flex customers.

Inspire Days 2023: Inspire CXM roadmap: A glimpse into the future of customer experience management

Read more about Inspire Days 2023: Inspire CXM roadmap: A glimpse into the future of customer experience management

Video

In this session from Inspire Days 2023, Avi Greenfield, VP of CXM Product Management, shares the Inspire roadmap and highlights innovations in the next major release of Inspire Flex scheduled for May 2023, with a focus on the business value of upgrading. He also shares the Inspire Evolve product vision and direction that will empower you to better understand your customers and their journeys, and deliver compelling experiences to them into the future.

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