Infographic: Improve Constituent Communications for your Unemployment System

Infographic: Improve Constituent Communications for your Unemployment
During the ongoing Covid-19 pandemic, unemployment agencies are over-capacity with requests from constituents needing to apply for benefits and access information. Discover how to alleviate pressures of the “new normal” and take control of communications using one centralized platform. Deliver personalized, timely and relevant communications to constituents over multiple communications channels and provide them with self-service access for applications and information.

Improve Constituents Communications for your Unemployment System

Improve Constituents Communications for your Unemployment System
In previous times, customers have struggled with the ways in which they communicate with government services. There has existed a distinct lack of choice and control over the communication channels available to them.  In our digitally evolving age, people are increasingly engaging in mobile communication channels such as text, email, social media, live online chats and chatbots. Constituents want more dynamic, accessible and seamless ways to interact with government and want the power to engage with their services in modern ways.