Customer Communications

Quadient Positioned as Leader in 2024 SPARK Matrix for Customer Communications Management for Fourth Consecutive Year

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, today announces it has been posi

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Cupid's guide to customer love

image of a man his son enjoying reading a communication from his supplier

Once upon a time, in a not-so-distant past, Valentine's Day was a flurry of paper cards, handwritten notes, and face-to-face confe

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How a unified customer communication management (CCM) platform unlocks operational excellence

man holding a key that represents unlocking CCM operational excellence

Welcome to the first blog in our four-part series embarking on the journey to

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Three ways intelligent forms can improve your business

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Video

Discover how intelligent forms can transform your business to create a more efficient, satisfying experience for both customers and employees.

Urgent update for 2024: Essential email security practices for compliance

image of a man in front of a computer with danger and warning symbols

As we enter 2024, the email landscape is undergoing significant transformations, making it crucial for senders to adapt to new security requirements swiftly.

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Bridging Communication Gaps in Child Support

smiling mother looking at mobile phone with baby on her lap

Child Support is an extremely complex system with significant requirements, complicated processes, and frequent communication between agencies and the families they serve.

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Stroke Association transforms labor-intensive outbound mail management with Quadient Impress Distribute

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Stroke Association transforms labour-intensive outbound mail management

Case Study

The Stroke Association streamlined its outbound mail processes using Quadient Impress Distribute, saving time and resources. This cloud-based solution improved efficiency, accuracy, and enabled remote work, allowing the charity to focus on its core support activities for stroke survivors.

Quadient utilizes its own CXM portfolio to win over talent

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Case Study

Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.

Evolving Customer Communications to the Cloud

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White Paper

Cloud-based SaaS solutions have taken the CCM market by storm, with many organizations making the switch. The decision to move to the cloud is one that must be carefully considered though. This white paper guides you through key factors to help determine your cloud readiness.

12 RFP answers you need before signing your SaaS CCM contract

You’re overhauling CCM, investing in customer communications solutions to transform customer exp

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