Case Study

Learn how Geisinger Health Plan revitalized their communications with the help of Quadient's business solutions

Quadient has helped a global insurance provider move beyond simple print communications to reap the rewards of a unified omnichannel communications strategy, including SMS, with Quadient's Inspire platform.

Proctor Financial Inc. (PFI) distributes an average of 3,000 pieces of mail per day on behalf of their clients. In a typical month, the mailroom coordinates 100 pieces of Certified Mail™ using manual processes, which was slowing productivity and adding unnecessary cost. PFI turned to Quadient's web-based ConnectSuite e-Certify solution to enter certified tracking numbers online directly to the USPS. Now, all of PFI’s certified mail is stored and available online in one report. This new web-based solution not only saves money and physical storage space, but also frees up the mailroom team to focus on their core duties, and provides reliable, easily accessible online tracking information.

Tallaght Hospital sought to streamline their mail and document processes that would improve the way that the clerical teams in the hospital print, pack, and dispatch their mail items. With Quadient’s DS-75i folder inserter and powerful document output management software, Quadient Impress, Tallaght Hospital was able to establish a centralized mail function and gain substantial benefits and savings each year.

RowCal was challenged in getting mandatory communications out to homeowners in a timely and compliant manner due to outdated tools and cumbersome manual processes that were familiar only to a few staffers. After a lengthy search, RowCal selected Quadient Impress to optimize their mailing process. RowCal was able to empower their employees with Impress to manage mailings of welcome letters, meeting notices, and association updates by themselves, resolve any potential issues, and meet all mandatory  deadlines. Employees take under 30 seconds to process their mailings with Impress, and then the Impress Distribute module takes one to three days to prep physical mail for the post office, compared to their previous service, which took as long as two weeks.

The Norwegian Engineers and Managers Association, the FLT, is a trade union that represents civil engineers, technicians, middle managers and company leaders in Norway. The FLT, handles around 5,000 mail pieces each month and during busy periods this figure can grow to almost 20,000. Thanks to Quadient Impress, the association now spends less time on manual tasks and more time looking after their members.

PTSB brought the management of customer correspondence in-house to enable the digital distribution of its correspondence to meet changing customer needs, using Quadient Inspire for both batch and on-demand communications.

Read about how two non-profit health insurance organizations implemented Quadient® Inspire Flex to manage communications. Download the full case study to learn more.

Read about how a healthcare technology company uses Quadient to update neglected CCM. Download the full case study to learn more.

Learn how a healthcare ecosystem chose Quadient® Impress to manage a large volume of HIM (Health Information Management) requests safely and securely,