Digital Transformation

Watch this video to explore the benefits of using intelligent forms and Customer Communication Management (CCM) software in unison to keep your customers happy and engaged. Accelerate your digital transformation by combining powerful tools that will help you optimize operational efficiency and create a seamless customer experience that keeps customers loyal.

The unguided evolution of CCM (Customer Communication Management) deployments has left enterprises with numerous legacy products that need to be aligned for even the most basic changes. These systems rarely meet expectations or foster business growth and make operational transformation and efficiency nearly impossible. Watch this video to learn the value of centralizing disparate data, channels, and processes for strategic, efficient communications management across all customer channels.

Customer communication use cases are increasingly shifting from structured, batch communications to interactive, with IDC predicting that the fastest growth in 2022-2027 will come from interactive applications deployed in the cloud (29.9% market share by 2027). With interactive communications poised to become a dominant CCM (Customer Communication Management) application, this session looks at three use cases that demonstrate how to engage customers in context.

The collection of accounts receivable (AR) is vital to your business’ financial health. It affects your short-term ability to meet financial requirements and your ability to plan for long-term growth.

Effective AP management is critical to positive cash flow and safeguarding your organization’s financial health. Despite this, many businesses are yet to optimize AP. Staff struggle with manual tasks, cumbersome invoice approval processes, and a lack of visibility into their AP workflow.

For many organizations, sending accurate and timely communications feels like rocket science. Manual processes lead to inaccuracies, delays, and compliance challenges — all of which delay cash flow and impact customer relationships. In this handbook, we reveal a smarter way to manage your customer communications.