White Paper

Download this whitepaper to learn how a centralized customer communications management platform helps improve communication delivery.

This Madison Advisors whitepaper provides an in-depth analysis surrounding the management of your existing CCM application.

Lincoln Financial Group shares the challenges, wins and lessons learned in their transformation journey with Quadient. Download the white paper to learn more.

Learn how using an outsourced document delivery solution is helping businesses achieve priorities, meet customer expectations, and improve customer experience. 

Download our checklist to learn 7 essential features any AR automation solution should have including Automated collection workflow, cash predictability and more.

Learn why best in class AR teams are leveraging automation and machine learning to improve cash flow and boost CX. Read more and download our complimentary white paper. 

Quadient wanted to explore how consumers view the customer service they are receiving from their providers, and just how important these new connections – both fixed and mobile broadband – are. Do consumers feel that the industry in 2020 has the right priorities? Are they likely to switch to a provider that is able to better meet their needs?

The need for agility to respond to customers in timely and personalised ways has never been greater than in the current crisis. But as utilities open up more communication channels to customers, how can they ensure their operations become more efficient? And what role can customer communications management systems and other technologies play

You may have heard the terms "Docker", "Kubernetes", "OpenShift" and "Containerization" - but what do these concepts really mean? Find out in this white paper.

Next-generation digital operations platforms will play an important role in delivering quality customer experiences, according to Forrester. One specific operation within organisations that can benefit from this is the process of dealing with invoices each month. Through implementing an effective accounts receivable (AR) platform, managing the lifecycle of these invoices becomes easier and you can personalise to specific customer profiles.