eBook

Discover the communication preferences of the 5 generations and why one-size doesn't fit all in this analysis report from Quadient.

Learn from experts how the customer communications industry will evolve over the next five years in this eBook from Quadient.

This ebook provides insight into the critical customer touchpoints across the Telecommunications customer lifecycle, and how to transform those moments into enchanting customer experiences.

With this guide, you'll be able to build the perfect business case for implementing a smarter tool that will help your organization stay competitive and generate more cash.

In the wake of a pandemic that made customer experience a key competitive differentiator, AR teams are more important than ever. But how do they overcome the challenges they face? The answer can be found in this month’s issue.

This Working Capital Playbook examines the transformation and the unprecedented results when organizations bring digital technologies into the back office.

In this eBook developed by PYMNTS, 33 C-Suite executives were asked what has changed in the past year. They also share their predictions on what to expect next.

Learn what the moments of truth are in the banking industry, and what changes in the customer experience can affect it and the overall customer journey.

Learn how the digital transformation is changing expectations and how the customer journey is the best tool for businesses to grow.

In this e-book, we look at global best practices and provide clear recommendations on how service providers can evolve and be relevant for the next wave of digitalization that is impacting our market and industry.