The Dream Team: How my journey with Quadient improved customer and employee experience
Ali Bathews founded Sixty-Seven Consultancy to help investigate and radically transform the impact of world-class technology, such as Quadient Inspire, within the customer communications management (CCM) and customer experience world.
2021 Gartner Market Guide for Customer Communication Management
Explore the critical market analysis and vendor selection recommendations of the 2021 Gartner Market Guide for Customer Communication Management with complimentary report access, courtesy of Quadient.
Customer Communications Management Systems
Check out Celent’s report 'Customer Communications Management Systems: A Vendor Spectrum' which provides a comprehensive comparison of leading CCM vendors serving the retail banking sector.
3 customer experience trends transforming insurers’ customer communications
The COVID-19 pandemic has reminded me that predicting the future is quite the fool’s errand.
When the Journey is the Destination, Quadient is a Leader
As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well a
From Volume to Value: Switching Customer Communication KPIs
When I talk to our CXM customers, one of the most prevalent issues they face is persuading their colleagues to invest in communications transformation.
Inspire Journey Datasheet
Ready to transform your CX? Download a copy of Quadient's Inspire Journey Datasheet to learn more.
Recocash modernizes its customer reminder process with Quadient Inspire
Recocash, a leader in the credit management industry based in France, implemented Quadient Inspire, which won over Recocash’s decision makers with its ease of use, flexibility, and powerful features. Quadient’s solution has streamlined the customer communications process, reduced the IT department’s workload, and made it easier for business users to manage communications.
Forrester Report: Enterprises Need a New Architecture to Manage Communications
In this complimentary report, Forrester builds a compelling case for why enterprises need a new architecture to manage customer communications going forward.